Privacy Policy

 

Release date: May 19, 2023

Effective date: May 19, 2023

(hereinafter collectively referred to as "we" or "Ruiyun") is committed to protecting your personal privacy.

The RuiYun Privacy Policy (this "Policy"), applies to all products and/or services provided by RuiYun. We collect and process information about you when you use our services, so please read this Policy carefully and make sure you understand our rules for collecting and processing your personal information (including how we collect, use, store, and share such information) and how we provide you with access to, update, delete, and protect that information.

When you agree to this privacy policy, or start and continue to use our products or services in an appropriate manner, and do not contact us by appropriate means to express a contrary opinion, we will consider that you fully understand and agree to this policy. During the reading process, if you have any questions, comments, suggestions or complaints, especially if you believe that our personal information processing practices have harmed your legitimate rights and interests, you can complain/suggest our services through the appropriate regulatory channels or contact us through the following contacts:

Customer Service: svavo_iot@163.com

If you are a minor under the age of 18, please obtain the prior consent of your parent or legal guardian before using our products or services in accordance with the relevant laws and regulations.

This policy primarily explains to you:

1. What personal information we collect

2. Definition of the purpose and legal basis for processing personal information

3. Who we share your personal information with

4. Transfer of collected information

5. Rights related to personal information

6. Information security safeguards

7. Information retention period

8. Protection of personal information of children

9. Statement on policy changes

10. Contact us

 

Definition

For the purposes of this policy, the

Personal information: All kinds of information recorded electronically or otherwise that can be used alone or in combination with other information that can identify an individual or reflect the activities of a specific individual.

Sensitive Personal Information: This includes personal biometric information, communication records and content, precise location information, etc. When we provide certain products or services to you that involve the collection of personally sensitive information, we will obtain your consent by providing prominent and clear notice before collecting personally sensitive information about you.

Smart devices: are hardware manufacturers produced or manufactured with non-standard computing devices that can transmit information via wireless networks, including smart soap dispensers, smart toilet paper boxes, smart aromatherapy devices, etc.

Application: refers to the mobile application developed by Ruiyun (including cell phone clients, WeChat applets), which can help end-users remotely control smart devices and connect to the Ruiyun Internet of Things (IoT) platform.

I. What personal information we collect

In order to provide our services to you, we may ask you to provide personal information necessary for such services. If you do not provide personal information, we will not be able to provide you with the corresponding products or services.

 

1、 The information you voluntarily provide to us

 

Registered Account Information: When you register for an account with us, we collect your account name and contact information, including your email address, phone number, username, and login credentials. During your interaction with our products, we may further collect nickname, country code, language preference or time zone information from your account.

When you choose to authorize the use of third-party account login, we will get your shared account information from the third party (default system avatar, nickname, region information) and your RuiYun account for binding for quick login, we will use your personal information in accordance with the agreement with the third party, as well as the terms of the third party's published privacy policy on sharing personal information, in compliance with relevant regulations.

User Feedback: When you use our service and submit feedback and suggestions to us related to the service, we will collect your completed email address, cell phone number and feedback content (added pictures or videos), as well as logs of submitted questions, all of which will be used to give us timely handling of your application issues and smart device related failures.

At the same time, depending on the application products and services, we may collect personal information that is relevant and necessary to provide the products and services to you.

 

Information collected based on the additional features provided

 

In an effort to provide you with more convenient and better products and/or services, and in an effort to enhance your experience, we collect and use your personal information in connection with the following additional services we provide to you. If you do not provide this information, it will not affect your use of the basic services of the SVAVO application, but you will not be able to access the user experience that these additional services provide to you. These additional services include:

Additional services based on location information:

We collect and use your location information when you enable the location function of your mobile device through system authorization and use the services provided based on your location in order for you to use the SVAVO application to network with your smart device. As well as when you use our specific products or services (home management), based on your consent, we collect real-time precise or non-precise geo-location information about you, and when you use the geo-fencing feature to generate location changes by creating scenarios, we request permission to collect background location for the purpose of locating the user's location to complete the user's pre-qualification automation capabilities. You can turn off location services in the system of your mobile device to stop us from collecting information about your location. The add device feature requires location permission (Android only), access to add device, based on the search for nearby devices requires Bluetooth scanning, Bluetooth requires application for location, otherwise it will affect the user's device addition.

 

Additional camera/camera based services:

You can use this feature to scan the code to add your purchased device with camera/camera access enabled. Please be aware that even if you have agreed to enable camera/camera access, we will only obtain information when you actively scan the code and take pictures with the camera/camera. The code scanning function will collect the light sensor information and determine whether the flash function needs to be displayed based on the light sensor data.

 

Additional services for photo/video access and upload based on photo albums (photo gallery/video gallery):

You can use this feature to upload your photos/pictures/videos with album permission to provide proof of reporting a problem with your device. When you report a problem with your device we will use the photos/pictures you upload to locate your problem.

 

Additional services based on storage permissions (Android):

We are requesting this permission from you in order to ensure the stable operation of the client. When you enable us to read/write to your device's storage, we will read from or write to your device's storage the necessary information such as images, files, crash log information to provide you with the ability to publish information or record crash log information locally.

 

Additional features based on message notification permissions:

We are requesting this permission from you in order to send you notifications about products or services, especially if you have purchased a service that requires alerts to be sent to you so that you can capture the status in real time.

 

Additional services related to Bluetooth-based technology:

You can make Bluetooth function, including device control, device status acquisition, device discovery, device networking, in which we will communicate with end devices through Bluetooth after you have enabled Bluetooth permission. Please know that even if you have agreed to turn on Bluetooth permission, we will only use Bluetooth to communicate in these scenarios: in the home page, device card to display device status; in the home page, device details for device control; in the home page, add device page for device discovery, device networking

 

You understand and agree that the above additional services require you to enable access to your location information (geolocation), camera (camera), photo album (photo gallery), internal and external storage, and Bluetooth in your device to enable the collection and use of information covered by these permissions. You can check the status of each of these permissions in your device settings, and you can turn them on or off at your discretion.

Please note that by turning on any of the permissions, you authorize us to collect and use the relevant personal information to provide you with the corresponding services, and by turning off any of the permissions, you cancel your authorization, and we will no longer collect and use the relevant personal information based on the corresponding permissions, nor will we be able to provide you with the services corresponding to the permissions. However, your decision to turn off the permission will not affect the collection and use of information based on your authorization.

 

2. The information we collect automatically

 

Mobile Device Information: When you interact with our products, we automatically collect mobile device information, including mobile device model, login IP address, wireless connection information, operating system type and version, application version number, push notification identifier, log files, and mobile network information in order to protect your normal use of our services, maintain the normal operation of our services, improve and optimize our service experience, and protect your account security. We may also collect information about your mobile device, including your mobile device model, login IP address, wireless connection information, operating system type and version, application version number, push notification identifier, log files and mobile network information. At the same time, we may collect your software version number. We may collect information about the mobile applications and other software you use, as well as application installation lists of applications (for the purpose of application performance monitoring), as necessary to ensure the security of the operating environment or to provide the Services.

Usage Information: During your interaction with our Sites and Services, we automatically collect usage information related to visits, clicks, downloads, sending/receiving messages and other uses of our Sites and Services.

Log information: When you use our application, in order to enhance your user experience, system and exception logs are uploaded for analysis, including your IP address, customary language, operating system version, date or time of access, so that we can accurately identify problems and help you solve problems in using the service.

Please note that mobile device information and service log information alone is information that cannot identify a specific natural person. If we combine such non-personal information with other information to identify a specific natural person, or use it in combination with personal information, such non-personal information will be treated as personal information for the duration of the combined use, and we will anonymize and de-identify such information unless we obtain your authorization or unless otherwise required by law or regulation.

 

3、 Information about smart devices

 

When you use a smart device, we collect information inherent in the smart device itself as well as information generated during your use of the smart device.

Basic Smart Device Information: When you use a smart device connected to our products or services, we collect basic information about the smart device, including the smart device's name, device ID, online status, activation time, firmware version, and upgrade information.

Information collected during the process of connecting smart devices: Based on the type of smart device you need to connect, whether it is through Wi-Fi connection, through Wi-Fi connection after establishing a local connection via Bluetooth, or through Bluetooth connection method, we will collect the Mac address of the smart device.

Information reported by smart devices: Depending on the different smart devices you choose to connect to our products or services, we may collect information reported by your smart device. To help you better understand the use of our services, the following smart devices are used as examples, and the information reported by them applies only when you use that type of service:

For example, when you voluntarily use a cleaning consumables-type smart device and connect to the RuiYun platform: if you select one or more smart devices, the corresponding information will be recorded:

(1) Intelligent aromatherapy machine: spraying times, oil consumption statistics, equipment work plan, start time, end time, repeat cycle, spraying interval, spraying concentration, power monitoring, residual monitoring, low power alarm, lack of liquid alarm, etc.

2）Support toilet paper machine: length of paper output, consumables statistics, power monitoring, spare capacity monitoring, low power alarm, lack of paper alarm, etc.

 

Second, the purpose and legal basis for processing personal information

The purposes for which we process your information are as follows:

Providing Services to You: We process your account information, mobile device information, usage information, location information, and smart device-related information to provide the products and services you request. The legal basis for such processing is the performance of our contract with you in accordance with our User Agreement.

Improving our services: We process your mobile device information, usage information, location information and smart device-related information to ensure the functionality and security of our products, to develop and improve our products and services, to analyze the efficiency of our operations, and to prevent and track fraud or misuse. The legal basis for such processing is the performance of our contract with you in accordance with our User Agreement.

Non-Marketing Communications: We process your personal information for the purpose of sending you important information related to services, changes to terms/conditions and policies, and/or other administrative information. At the same time, we may also send you notifications related to your device services, including device alert services. You can manage whether you request to receive such message communications by checking the svavo Intelligence application regarding [Message Push] ([My] - [Message Settings] - [Turn On/Off] - [Message Push]), and when you choose to turn off push notifications, we will not continue to push such information to you. The legal basis for such processing is the performance of our contract with you in accordance with our User Agreement.

Function experience upgrade plan: In order to make you better enjoy the convenience of life brought by smart devices, we will analyze your use of SVAVO services or smart devices, analyze the products or use scenarios related to you so that you can better enjoy the convenience of our products, we will use the information of your bound smart devices.

The legal basis for such processing is based on your consent.

Compliance: We will only process your personal information if we are required by law to disclose the information, or when we believe it is necessary or appropriate to:

(a) Comply with applicable laws and regulations, legal process or requests from public agencies and governmental authorities;

(b) Fulfill our terms of use and other agreements, policies or standards, including investigating any potential use violations;

(c) To protect the rights, privacy, security or property of us and/or other users, including you;

(d) as well as to seek available detection, prevention, remedies or limitations on the damages we may be required to provide or to resolve security, fraud or technical issues.

We also use collect your personal information in other ways, and we will provide specific notice at the time of collection and obtain your consent as required by applicable law. If there are any changes in the purposes for which your personal information is processed, we will notify you of such changes via email and/or prominent notice on our website and inform you of your choices regarding your personal information.

 

III. With whom do we share your personal information?

RuiYun will only share your personal information in a way that you are aware of. We may share your personal information with the following participants:

Disclose your personal information to third party service providers who provide certain business-related services to us, including web hosting, data analytics, infrastructure provisioning, IT services, customer support services, email delivery services, and other similar services, so that they can ensure that they can provide services to us.

Disclose your personal information to customers and other business partners who directly or indirectly provide you with smart devices and/or the networks and systems you use to access and use our websites and services.

Disclosure of your personal information to affiliates or other third parties in the event of a reorganization, merger, sale, joint venture, assignment, transfer or other disposition of all or part of our business, assets (including, but not limited to, the foregoing in connection with any bankruptcy or similar proceeding). In such cases, you will receive explicit notice via email and/or our website of changes in ownership, new incompatible uses of personal information, and choices regarding personal information.

We will reasonably and lawfully share your personal information for situations where it is necessary or appropriate to:

(a) Comply with applicable laws, regulations, legal procedures, policies and/or standards, or the requirements of appropriate public bodies and governmental authorities;

(b) Fulfill our terms of use and other agreements, policies and standards, including investigating any potential violations;

(c) Protecting our operations, businesses and systems;

(d) protect the rights, privacy, safety or property of us and/or other users, including you; and

(e) Risk management, detection and identification of illegal, fraudulent, deceptive or malicious activities.

(f) disclose your personal information to the Company's subsidiaries or affiliates for the purpose of conducting business activities on a regular basis.

We will only disclose your personal information to third parties, other than those mentioned above, with your consent.

When you use a service provided by a third party, we will share the corresponding information after ensuring that the third party has your authorized consent, and in other cases in accordance with laws and regulations. You can understand how the third party will handle your personal information through the relevant information listed in this list. We will also strictly control the third party's access to personal information to protect the security of your personal information.

To ensure the stable operation or functionality of SVAVO services, we may access software development kits (SDKs) provided by third parties to ensure the sustainable development and maintenance of the products and services we provide to you. We conduct rigorous security checks on the SDKs of software tools from which our authorized partners obtain information. You can find out how your personal information will be handled by third parties through the relevant information listed in this list. We will also strictly regulate the third party's access to personal information to protect the security of your personal information.

The third party SDKs we access are mainly used for the services you request, and the third party does not have access to your information when you do not use the relevant functions or services. We may adjust our access to third-party SDKs to meet new service requirements and changes to our business functions, and we will keep you informed of the latest status of our access to third-party SDKs in this note.

svavo Intelligence access to third-party SDK situations are as follows:

WeChat Login SDK

Third party subject: Shenzhen Tencent Computer System Co.

Purpose of use: Login with WeChat account

Usage scenario: When logging in

Information collection details: device information: device model, operating system, unique device identifier (a string of characters programmed into the device by the device manufacturer that can be used to identify the corresponding device in a unique way), login IP address, access to the network mode, type and status, network quality data, device gas pedal (gravity sensing device); software information: WeChat software version number, operation log, service log Information

Privacy Policy Address: https://weixin.qq.com/cgi-bin/readtemplate?spm=a1zaa.8153814.0.0.67abe7a3ddAz0R〈=zh_CN&t=weixin_agreement&s= privacy

 

Xiaomi Push SDK (Android)

Third party subject: Xiaomi Mobile Software Co.

Purpose of use: Push messages to the phone system notification bar

Usage scenario: when receiving alarm, family, notification type messages in the message center

Information collection details: your OAID (for Android Q or above), MEIDMD5, Android ID, VAID, AAID, and your MID (for MIUI system), device model information.

Privacy Policy Address: https://dev.mi.com/console/doc/detail?pId=1822

 

Huawei Push SDK (Android)

Third party subject: Huawei Device Co.

Purpose of use: Push messages to the phone system notification bar

Usage scenario: when receiving alarm, family, notification type messages in the message center

Information collection details: your ID, app ID, app package name, and server public IP address. If you create a message push task on the AppGallery Connect website, information on the frequency of use, task name, message content and push scope (app Token, or topic name, or audience group name) of each Huawei Push function will be collected by us

Privacy Policy Address: https://developer.huawei.com/consumer/cn/doc/development/HMSCore-Guides/sdk-data-security-0000001050042177

 

OPPO Push SDK (Android)

Third party subject: Guangdong Huantai Technology Co.

Purpose of use: Push messages to the phone system notification bar

Usage scenario: when receiving alarm, family, notification type messages in the message center

Information collection details: information about your device (Serial Number, User ID, Android ID, Google Advertising ID, phone Region settings, device model, phone battery, phone OS version and language), information about the application using the push service (APP package name and version number, running status), push SDK version number, network related information (IP or domain connection result, current network type), message sending result, notification bar status (notification bar permission, user click behavior), lock screen status (whether to lock screen, whether to allow lock screen)

Privacy Policy Address: https://open.oppomobile.com/wiki/doc#id=10288

 

VIVO Push SDK (Android)

Third party subject: Vivo Mobile Communications Co.

Purpose of use: Push messages to the phone system notification bar

Usage scenario: when receiving alarm, family, notification type messages in the message center

Details of information collection: Device and application information: including operating system version number, application information, device identifier (SIM, mobile country code and mobile network number of Vivo Android device), mobile operator, language used, system setup system, device and application data in the course of your use of Vivo devices and services

Privacy Policy Address: https://www.vivo.com.cn/about-vivo/privacy-policy

 

Umeng SDK (Android, iOS)

Business function and purpose: The function is "Push push", the purpose is to maintain interaction with users and improve user experience.

Required permissions: store permissions, read device information, read network status, and read WIFI status.

Collect user information: device information (IMEI / Mac / android ID / IDFA / OPENUDID / GUID / SIM card IMSI / geographical location information)

Source and contact information of SDK: Umeng Tongxin (Beijing) Technology Co., LTD., Room 701-26,7th floor, No.2, Haidian East Third Street, Haidian District, Beijing

Privacy Policy Address: https://www.umeng.com/page/policy

 

IV. Transfer of collected information

RuiYun operates on a global scale, so the personal information we collect pursuant to this policy may be transferred, stored and processed between different countries or regions. The laws and regulations applicable in the country or region where we operate may differ from the laws applicable in your country of residence/region, but we will strictly comply with the laws, regulations and requirements related to the protection of personal information. Therefore, within the framework of personal information protection, in order to facilitate our operations, we may transfer personal information to the countries or regions where we conduct business. Our privacy and security practices are designed to provide global protection for your personal information, regardless of where your information is stored.

In particular, personal information collected and generated in the course of our operations within the People's Republic of China will be stored and processed in data centers in mainland China, except where cross-border transfers are permitted under the provisions of applicable law.

If you would like to learn more about our security measures, you can contact us directly through this policy.

 

V. Rights related to personal information

We respect your rights and we also hold your personal information.

You do not have to pay any fees to enforce your personal rights. According to the requirements of local information protection law, we will check and process your request within 15 working days if your account is served in mainland China, or within 30 days if your account is served outside mainland China.

If you decide to send us a request via email, please indicate what information you would like to change, whether you would like your personal information removed from our database, or what restrictions you would like us to place on the use of your personal information. Please note that for security reasons, we will ask you to verify your identity before we can process your request further.

Right to delete your personal information: If you request to delete your personal information, you can go through [My] - [Personal Information] - [Account Information] - [Cancel Account], according to the prompt display, you can cancel your account and further delete your personal information;

 

VI. Information security measures

We implement commercially reasonable physical, administrative and technical safeguards to maintain the integrity and security of your personal information. RuiYun provides a variety of security policies to effectively ensure the security of user and device information.

In terms of device access, we use RuiYun proprietary algorithms to guarantee data isolation, access authentication and authorization applications.

For data communication, it supports communication using secure algorithms and transport encryption protocols as well as commercial grade message encryption transmission based on dynamic keys.

In terms of data processing, strict data filtering and validation as well as a complete data review process are used.

In terms of data storage, all confidential information of users will be securely encrypted for storage.

In addition to the above-mentioned technical level of security, the system and control level, SVAVO Ruiwo has also developed a series of security safeguards, including the determination of posts and responsibilities, the organization of security and privacy protection training courses, strengthening staff data protection awareness, control access rights and other measures to prevent data loss, illegal use, receipt of unauthorized access or leakage, tampering or destruction.

If for any reason you believe that your interactions with us are no longer secure (for example, you believe that the security of your svavo Intelligence account has been compromised), Please let us know immediately by sending an email to svavo_iot@163.com as follows. If a security incident occurs that affects your personal information security, we will be the first to notify you through your reserved email address, phone number, message center push and other ways, and inform you of the recommendations to reduce or prevent the relevant risks and other information. If necessary, we will take timely remedial measures in accordance with our internal security incident contingency plan, and report to the relevant authorities in accordance with regulations.

 

VII. Information retention period

We will process your personal information for the shortest period of time necessary to achieve the purposes described in this policy or as required by law or regulation, unless a longer retention period is required by specific legal requirements. We will determine the appropriate retention period based on the volume, nature and sensitivity of the personal information, and at the end of the retention period, we will destroy your personal information.

1) in accordance with the User Agreement and this Policy in order to meet the products and services requested by you;

2) When you explicitly request the deletion of your personal information, we set this as a task and do not retain your personal information.

We will stop retaining personal information and do deletion of your personal information when we confirm that the purpose of collection and processing of personal information is completed on the basis of 1), or after we confirm your request for deletion or cancellation according to 2), or after we terminate the operation of the corresponding product or service. In general, we will not retain your personal information once the specified retention period has been reached. If we are unable to destroy the information for technical reasons, resulting in the retention of personal information beyond the storage period, we will take appropriate measures to prevent further use of your personal information, including anonymization.

 

VIII. Protection of personal information of children

Ruiyun takes the protection of children's personal information very seriously, if you are under the age of 14 (or the age specified in your country / region), it is important that you read the Ruiyun Children's Privacy Statement and obtain the prior written consent of your parent or legal guardian before using our services. RuiYun protects the personal information of children in accordance with the relevant laws and regulations of each region, country or area. Please note that if we discover that we have collected personal information from a child without the prior consent of a verifiable parent or legal guardian, we will attempt to delete the relevant personal information as soon as possible.

 

IX. Statement on policy changes

We will update this policy at least annually in response to changes in information practices. If we make any material changes, we will notify you by email (sent to the email address specified in your account) or post a notice within the Application before the changes take effect. We encourage you to periodically visit the Application for the latest information on privacy practices.

 

X. Contact us

If you have any comments or questions about this Privacy Policy, or if you have any questions about our collection, use or disclosure of your personal information, please contact us at or as provided below, specifying "Privacy Policy". We have a dedicated privacy and security team to address your requests for rights and questions regarding your personal information. If your question itself involves a more significant matter, we may ask you to provide additional information to confirm the nature and impact of the matter. If you are not satisfied with the response you receive, you may refer the complaint to the appropriate regulatory agency. When you consult us, we will provide information on the relevant complaint channels that may be used in accordance with your actual situation and will complete verification and processing of your request within 15 working days.

Contact information and contact address:

Ruiyun (Shenzhen) Intelligent Technology Co.

Address: 18A Ben Yuan Building, Teran 2nd Road, Chegongmiao, Futian District, Shenzhen, Guangdong, China

Email: svavo_iot@163.com

Tel: 400-099-0608